Refund & Cancellation Policies

Effective October 2026

1. Overview

At AVS Advisory dba Alicia Avsaroglu, our services are built around the provision of professional expertise, strategic guidance, dedicated time and tailored consulting support.

Due to the personalised and service-based nature of our engagements, all fees are non-refundable, except where otherwise expressly agreed in writing or required by applicable law.

By engaging our services, accepting a proposal, signing an agreement or making a payment, you acknowledge and agree to the terms outlined in this Refund & Cancellation Policy, subject to any mandatory legal rights that apply.

2. Non-Refundable Services

All payments made in connection with our consulting and advisory services are considered final and non-refundable, to the extent permitted by applicable law.

This includes, but is not limited to:

Strategic consulting and advisory engagements.
Digital Chief of Staff services.
Fractional executive and leadership support.
Business assessments/audits and strategic planning.
Project-based consulting.
Coaching and mentorship services.
Ongoing retainers and operational advisory services.
Workshops, consultations and scheduled strategy sessions.

Our fees reflect not only the delivery of services but also the professional time, expertise, preparation, planning and availability committed to each engagement.

Once an engagement has been confirmed, resources and capacity may be allocated specifically to the client.

Accordingly, refunds will not ordinarily be provided for a change of mind, a change in business circumstances, unused consulting time or a client's decision not to proceed with an agreed engagement.

2. Non-Refundable Services

Due to the digital nature of our downloadable content, all purchases are final and non-refundable once access has been granted or the download has commenced, subject to applicable consumer protection laws. As digital products are delivered electronically and cannot be physically returned, refunds will not be issued for changes of mind or unused content. By completing your purchase, you acknowledge and accept these terms, without prejudice to any statutory rights you may hold.

3. Deposits and Advance Payments

Where an engagement requires a deposit, booking fee, retainer or advance payment, such amounts are non-refundable unless otherwise specified in the applicable written agreement or required by law.

Advance payments secure professional availability and contribute towards the planning, preparation and allocation of resources necessary to fulfil the agreed scope of work.

4. Client-Initiated Cancellations

Clients wishing to cancel an engagement must provide written notice 36-hours prior to next scheduled engagement or one month prior in the case of fractional chief of staff services to allow for transition.

Cancellation does not automatically entitle the client to a refund of fees already paid or release the client from payment obligations established under a signed agreement.

For ongoing consulting arrangements, termination provisions, notice periods and any outstanding financial obligations will be governed by the individual service agreement.

Any work completed, resources committed or fees accrued before the effective termination date remain payable, subject to applicable law.

5. Rescheduling of Consultations

We understand that business priorities can change.

Requests to reschedule consultations or meetings should be communicated as early as reasonably possible. Any cancellation 24-hours in advance can be rescheduled or refunded. If cancelled under 24 hours prior to start time, no refund will be processed.

Rescheduling is subject to availability and the terms of the relevant engagement agreement.

Failure to attend a scheduled consultation does not automatically entitle the client to a refund or replacement session.

6. Dissatisfaction with Services

We are committed to delivering professional services with diligence, integrity and care.

If a client has concerns regarding the delivery of an engagement, we encourage them to raise these concerns promptly so that an appropriate resolution can be explored.

However, consulting services involve professional judgement, strategic recommendations and collaborative implementation. Specific commercial, operational or financial outcomes cannot be guaranteed unless expressly agreed in writing.

Dissatisfaction with a particular recommendation or business outcome does not, in itself, establish an entitlement to a refund.

Nothing in this section limits any legal remedy available in circumstances where services have not been delivered in accordance with applicable law or contractual obligations.

7. Cancellation by Alicia Avsaroglu

In the unlikely event that we are unable to fulfil an agreed engagement, we will communicate directly with the client to determine an appropriate resolution.

Depending on the circumstances and applicable contractual or legal requirements, this may include rescheduling, alternative arrangements or reimbursement of fees attributable to services that cannot be delivered.

8. Statutory Consumer Rights

Nothing in this Policy excludes, restricts or overrides consumer rights or legal remedies that cannot lawfully be waived under applicable legislation.

Where statutory cancellation, withdrawal or refund rights apply, including under relevant European Union, United Kingdom, United States or Turkish consumer protection laws, those rights will take precedence over any conflicting provision of this Policy.

For eligible consumer contracts, additional consent or acknowledgement may be required before services commence during a statutory withdrawal period.

9. Acceptance of This Policy

By proceeding with a consulting engagement, the client confirms that they have had the opportunity to review this Policy and understand the non-refundable nature of our professional services, subject to applicable law.

This Policy should be read alongside the applicable proposal, Statement of Work, service agreement and Terms & Conditions.

Where a separately executed service agreement contains specific cancellation or payment provisions, those provisions will govern the relevant engagement, except where mandatory law requires otherwise.

10. Contact

For questions regarding this Refund & Cancellation Policy, please contact:

Alicia Avsaroglu
Website: https://aliciaavsaroglu.com
Email: privacy@avsadvisory.com